Email continues to remain the primary form of communication in business. IDC says 60% of business critical information is in email, making it a very important reference in contractual and legal matters. It is estimated that roughly three out of four discovery requests are for email and need to be produced as part of the discovery process.
Thus, companies, especially SMBs who are transacting a majority of their business on email, need an easy way to archive/backup EVERY email sent and received by all the users, and then need an even easier way to make sense of all this information.
SMBs can run specific or generalised queries on the cumulative email information to gain insights into business measures such as contracts, customer support tickets, frequently occurring exceptions, common queries by customers, and more.
Learn how Vaultastic eDiscovery can help small and medium sized businesses get a pulse of their operations on demand!
In this webinar we spoke about:
- What is eDiscovery?
- Why is eDiscovery important for an SMB?
- How Vaultastic eDiscovery works?
- Real use cases to demonstrate how eDiscovery can help gain insights quickly and accurately.
- Q & A Session
Questions asked during the webinar
Why eDiscovery on email is critical for SMB’s?Microsoft O365 supports the capability of journalling a copy of every mail sent and received, using which it is possible to archive those mail to Vaultastic. In addition, Vaultastic seamlessly integrates with other popular email solutions such as GSuite, MS Exchange, Mithi SkyConnect, Connect Xf and several more products.
When the email is retrieved, does it get retrieved to the original folder or a new folder is created and retrieved into this folder?To maintain simplicity and allow quick search, the Vaultastic account has only two folders, the Inbox and the Sent Items. All mail received by a user will be available in the Inbox, irrespective of the filters on the primary mail server. All the mails sent by a user will be available in the Sent Items folder. While retrieving a mail, if you forward or reply to a particular person, the mail will land in the inbox of the receiver and no new folder will be created.
What will happen to the encrypted mails?In rare situations, emails are transported as encrypted/signed mail. This is done to ensure privacy in the conversation between two or more people. In such a situation, while the mail will certainly be archived, the Vaultastic engines, parsers and scanners have no way to decrypt the mail and index it. Hence an encrypted mail cannot be viewed on Vaultastic or even discovered in the ediscovery. In a way that is what encryption wants to achieve – a totally private conversation only amongst the sender and recipients of the email. The only way this mail will come back into the client of the user, is during a full mailbox restore.